Independent service advisory — Sydney
Service capability,
engineered for the enterprise.
Service Axis advises organisations on Service Management, ITSM tooling (inc. ServiceNow), Operating Models, Shared Service structures and Vendor/Supplier contract restructuring and renegotiation.
25y
of service management delivery across Banking, Government, Media and Law.
01 — Capabilities
Six practices, one centre of gravity.
Service Management & SIAM
ITIL and COBIT-aligned frameworks, multi-vendor SIAM, capacity and availability management.
Program & Project Management/Organisational Change
implementation of ITSM, AI, Automation, CRM frameworks and tooling.
Data Management & Reporting
Executive dashboards, OKR frameworks, MIS cubes and service insight pipelines.
Operating Models
Target and service-based operating models, Shared Services design, taxonomy, touchpoints and capability uplift.
Technology & Automation Adoption
Automation and AI adoption, intelligent automation, customer service portals, high availability engineering and platform modernisation.
Vendor & Contract Reshaping
OGC-aligned supplier management, contract reshaping, renegotiation and large-scale transition.
02 — Sectors
Regulated industries where service is the product.
Our engagements concentrate where operational risk, regulatory scrutiny and customer expectation converge.
Sydney
Grounded on the harbour.
Headquartered in Sydney, working with clients across Australia, the UK and EMEA.
03 — Selected work
Engagements that defined operating posture.
01
Australian Government Department
Transition from legacy systems to ServiceNow, next-generation contact centre, customer portal and service-based operating model for ~170,000 people.
02
Tier-1 Australian Bank — Payments
Service-based operating model and Payment Services Availability framework following a brand-damaging payments outage.
03
Global Media Group
Transition from legacy systems to end-to-end Service Management & Assurance, introduced ServiceNow, supplier management and automation.
04
Magic Circle Law Firm
End-to-end ITIL capability, OGC-based supplier management and service catalogue at one of the world's largest law firms.
A conversation, before a contract.
Most of our engagements begin with a single working session. Tell us the problem; we will tell you whether we are the right firm to solve it.
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